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Email is the fastest way to reach the OneWorld AI team. We reply as soon as possible.
Email support@oneworldai.comOneWorld AI Support
Help, without the runaround.
Tell us what you are trying to do and where you got stuck. A real person will review your message and help you find the next step.
A useful first message
Help us help you faster.
Please do not send passwords, API keys, recovery codes, or other secrets. Three details are usually enough to begin.
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01 · Goal
What were you doing?
Describe the task or screen you were using and what you expected to happen.
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02 · Result
What happened instead?
Include the exact error message if you saw one. A screenshot is helpful when it contains no secrets.
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03 · Context
Where did it happen?
Tell us whether you were using the web app, desktop app, or CLI, plus your operating system or browser.
Common questions
Quick answers.
I cannot sign in. What should I send?
Write from the email address connected to your account if possible. Include the sign-in screen or method you used and the exact message shown. Never send your password or a one-time code.
The desktop app will not connect. What helps?
Tell us your operating system, the desktop app version if visible, and whether the issue happens before or after sign-in. A screenshot of the non-sensitive error state is useful.
How do I report a security concern?
Email support@oneworldai.com with “Security concern” in the subject. Do not include active credentials or exploit sensitive data in the first message.
Can I request account or data help?
Yes. Email us from the address connected to your account and describe the request. We may need to verify account ownership before making changes.